Trading Terms
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Refunds
We happy to arrange an exchange or offer a store credit subject to the terms and conditions below. However, please note that we do not offer cash refunds.
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Product Returns
Should you not be happy with your purchase, you may return it for a store credit subject to the following terms.
You must notify us within 14 days from the date of purchase to be eligible for any exchange or credit.
All returns (other than for faulty goods) are subject to a 15% restocking fee and any shipping costs incurred in the transaction/return.
The customer shall be responsible for shipping costs for all warranty and returns.
Return of goods will only be considered if goods are unused and returned in original packaging. The Supplier reserves the right to refuse any return, if in the opinion of the supplier, the goods have been used or soiled in any way.
ALL returns must be accompanied by the original receipt and return authorisation number to be considered for exchange or store credit. (See instructions below on how to obtain a Return Authorisation Number.)
There will be NO exchanges on Video, CD-ROM or DVD purchases unless the original product was defective. We do not rent these items.
All battery-operated toys are tested to ensure they are working prior to dispatch at our warehouse. However, should you have a problem with an item, please refer to our 30-Day Limited Warranty below.
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Return Procedure
E-mail us at  or click here to fill in an online Return Authority.
Explain the product's defect and provide us with your original Order Number. Be sure to include your Name, Address, Telephone Number, and E-mail Address.
Upon receiving and processing your email, we will e-mail you a Return Authorisation Number and the correct shipping address to use in returning the item.
Once you have all the correct information, place the item in its original box or covering along with your original receipt. Please write the supplied Return Authorisation Number on the receipt.
RETURNS WILL NOT BE ACCEPTED WITHOUT AN AUTHORISATION NUMBER.
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30-DAY LIMITED WARRANTY
(Consumable products excluded.)
If, due to any defect in materials or workmanship, this product fails to maintain its integrity, or its moving parts become inoperable, the Supplier will repair this product or, at the Supplier's sole option, replace it with a like or reasonably similar product. This warranty does not cover product repair and/or replacement because of acts of God, misuse, accident, unauthorised repair or alteration or other cause not within the control of the Supplier. Repaired or replacement products are warranted only for 30 days. The customer is responsible for shipping costs for all warranty service. Toy-related products are sold as novelties only. If your item becomes defective after the initial 30 days, you must contact the manufacturer directly.
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